Solving hospitality recruitment problems

David Donnelly, Group Head of Human Resources at San Carlo, shared valuable insights into the company’s journey with Wagestream’s financial wellbeing platform. The platform was introduced to empower employees with financial tools and services, fostering better financial awareness and aiding in solving business challenges.

"I've learned a lot more about financial wellbeing, particularly in the last 24 months, about having a good and acute understanding of your own financial awareness."

David highlighted that financial literacy, including understanding income and expenses, is critical. He noted a stigma within the hospitality sector that often views roles as transient rather than career-focused. San Carlo has taken steps to shift this perception, emphasising employee wellbeing and offering initiatives like Wagestream to support their staff.

"I think flexible tools like Wagestream allow us to offer more shifts, so if people are struggling a little, we can nurture things in a way that will allow them to look after their own financial wellbeing."

The introduction of Wagestream has also allowed employees to manage their finances better, enabling them to save for the future or cope with busier periods like Christmas without falling into financial difficulties.

"With the build tool, they were able to start setting aside some money... ultimately for their own financial wellbeing."

David reflected on the broader impact of these initiatives, stating that they’ve fostered loyalty and gratitude among employees. He shared stories of staff thanking him for the positive difference the platform has made in their lives, helping them plan for holidays or other goals.

"A number of employees have come to me several times, thanking me for bringing this benefit."

In closing, David urged other businesses to prioritise employee wellbeing, especially in challenging times, and to consider the comprehensive benefits of financial tools like Wagestream.

"I would advise any business to take it very seriously and see what they can do, and most importantly, speak to the people."