Raising a complaint with Wagestream

Updated December 2022

Our top priority is making money fair, simple and less stressful for you. We understand that sometimes things go wrong and when they do, we aim to fix them as soon as possible. 

Contacting us 

You can contact us about an issue;

What happens next? 

Our Customer Support Representative will do everything they can to help right away, but if additional information or investigation is required, the matter will be passed over to one of our Complaints Specialists.    

We aim to resolve most issues within three working days following receipt of the complaint. If we can’t resolve it within those three days, we’ll keep you updated on progress.

Financial Ombudsman Service 

If you are unhappy with our response to your complaint, or we aren’t able to resolve it within eight weeks, you may have the right to refer your complaint to the Financial Ombudsman Service.  This is a free and independent service that resolves disputes between customers and financial services institutions. You’ll need to contact them within six months of our final response letter. You can contact them using the information below. 

www.financial-ombudsman.org.uk 

Financial Ombudsman Service, Exchange Tower, London, E14 9SR 

Telephone:  

Email: 

Are we covered by the Financial Services Compensation Scheme (FSCS)?

Our regulated products are covered by the FSCS. You may be entitled to compensation from the scheme if we cannot meet our obligations to you. This depends on the type of business and the circumstances of the
claim. Further information about compensation scheme arrangements is available from the FSCS at
www.fscs.org.uk or by telephoning 0800 678 1100